Policies At DNA Skin Laser & Aesthetics Clinic in South East London

Dear guests,

Please take some time to read our policies to ensure you have the best possible experience when you are visiting our skin, laser and aesthetics clinic in SE London.  We thank you for your time and custom and look forward to welcoming you into our clinic soon.  To book a consultation or appointment please either call 0207 232 2275 or book online here.

Booking An Appointment

When booking an appointment with us, we require a booking fee to secure your appointment. This booking fee will then be deducted from the total price of your treatment/s. This booking fee is non-refundable but is transferable if you cannot make your appointment. 

Cancellation Policy

You can cancel for free up to 24 hours in advance of your appointment, otherwise, you will be charged 10% of the service price for late cancellation or 30% for not showing up.


If you are 15 minutes late for your appointment, you may not be able to be seen. We will try our best to accommodate you but if we cannot see you this will also result in you losing your booking fee.

Anti-Wrinkle Appointments

When you book in for Anti-Wrinkle Injections, we offer a free review within 14 days of your appointment date. Please ensure you book in within 14 days, as anything over this will be charged.


If you have had a treatment and you are unsure of anything or unhappy, please contact us within 60 days from your appointment date to allow us to try and resolve the issue. If you have had another treatment since you came to visit us, we cannot take responsibility for anything in relation to our treatment beforehand.